Help Center

Product Information

• Common allergens include: dairy, nuts, eggs.
• Best if consumed within 7 days.
• Must be left in the freezer at all times.

Delivery Process and Areas of Service

We deliver our protein ice cream all across Metro Manila!

• Once payment has been confirmed, we will immediately send the order to the customer.
• Delivery is handled by either Lalalove or Toktok.
• Items are packed in a plastic bag with ice prior to shipping to prevent melting.

Delivery Times

• Same day delivery is only available while supplies last.
• Orders will take at most 1 day to arrive since the ice cream takes a day to prepare and freeze.

Payment Methods

You can select your preferred payment method at checkout.

• We accept secure payments for all customers via PayPal.

• GCash is also available for all payments.

Refunds

Your 100% satisfaction is important for us. We offer a refund only if:

• If a product arrives faulty upon a delivery - we offer 100% refund. Provided the customer shows video proof.
• Timing: we have a 3 day-refund policy, since the day item was received.
• To be eligible for a return, goods must be untouched after opening and accompanied by proof of purchase.
• For returns, may contact us via our Facebook page.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
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Contact Support

If you need further assistance, you can contact us through the following methods:

• Message us on Facebook through our page, we are very responsive!
• E-Mail: contact.hipers@gmail.com

We'll be sure to get back to you as soon as possible!